Success Stories
See Why Enterprise Businesses Trust UnitePulse
Discover how industry leaders use UnitePulse’s autonomous AI workforce to streamline operations, enhance customer service, and scale effortlessly.
Trusted by global & local leaders
Case Studies
Automotive
Transformation of Service Booking and Test Drive Experiences in the Automotive Industry
AUTOMOTIVE SERVICE TEST DRIVE
0s
Wait time instant 24/7 appointment booking. All service and test drive reservations handled autonomously.
E-Commerce
Transformation of Seller Activation in E-Commerce
E-COMMERCE SELLER ACTIVATION
40%
Increase in sellers starting to sell. Document resolution 70% faster. 35% reduction in operational costs.
Retail
Autonomous Management of Customer Feedback in the Retail Sector
RETAIL CUSTOMER FEEDBACK
60%
Reduction in operational costs. 45% faster response times. 98%+ customer satisfaction.
Healthcare
Transformation of Patient Access and Call Center Operations in Healthcare
HEALTHCARE PATIENT ACCESS
99%
Reduction in patient waiting times. 24/7 scalable access model. No-show slots automatically reclaimed.
Information Technology
Transformation of IT Service Desk Operations with Unite Pulse
IT SERVICE DESK
99%
Wait time cut from 10s to 1-2 seconds. 40% cost reduction. 97%+ satisfaction across 32 languages.
Insurance
Intelligent Voice-Driven Transformation of Mobile Insurance Experience
INSURANCE MOBILE APP
1 Tap
Menu navigation eliminated entirely. Claims creation and fund changes handled via natural voice.
Insurance
Autonomous and Proactive Management of Post-Accident Processes in Insurance
INSURANCE POST-ACCIDENT
Proactive
Post-accident journey fully redesigned. Every claim holder contacted automatically for continuous optimization.
Financial Services
Transformation of Investment Content Experience in the Individual Pension and Fund Management Sector
FINANCE PENSION FUND
Listen & Act
From static PDF to interactive voice experience. Users ask questions in natural language.
Human Resources
Transforming Candidate Sourcing and Pre-Screening in HR & Outsourcing
HR WORKFORCE OUTSOURCING
4→1
4-person operation managed by a single person. AI-driven sentiment analysis eliminated human errors.
Entertainment
Transformation of Customer Service in the Event & Ticketing Industry
E-COMMERCE CUSTOMER SUPPORT
5x
Increase in call capacity. Wait time cut from 2-3 mins to 1-2 seconds. 50% workforce reduction.
E-Commerce
Transformation of Customer Support in E-Commerce
E-COMMERCE CUSTOMER SUPPORT
5x
Increase in call capacity. Wait time cut from 2-3 mins to 1-2 seconds. 50% workforce reduction.
E-Commerce
Transforming Customer Service in Online Ordering and Gift Delivery
E-COMMERCE ORDER GIFT DELIVERY
24/7
Autonomous service with 500 concurrent calls. Multi-step workflows reduced to a single touchpoint.
E-Commerce
Transformation of Customer Service in Retail & E-Commerce
RETAIL E-COMMERCE CX PLATFORM
500
Concurrent calls with unlimited capacity. Complaint, app, and chatbot data unified in one platform.
Logistics
Transformation of Customer Experience in the Logistics Industry
LOGISTICS CARGO
+98%
Improvement in call answer rate. Zero missed calls. Up to 60% reduction in operational costs.