The enterprise platform that replaces your call center and service operations — end to end
Pulse is not just a voice AI platform — it is a complete enterprise system that replaces call centers, customer support teams, and service desks with an autonomous AI workforce. It handles conversations, resolves issues, executes workflows, and completes
Not a voice tool. Not a chatbot. A fully autonomous AI operating system that replaces call centers, service desks, and back-office operations — built for the most demanding enterprises.
The AI Operating System for Enterprise Execution
Pulse deploys specialized AI agents that operate as a live digital workforce — handling conversations, making decisions, executing workflows, and completing outcomes autonomously.
This is not assistance.
This is live service operation.
From intent to resolution — fully automated
Pulse goes beyond conversation. It connects directly into your enterprise environment — understanding intent, verifying context, orchestrating systems, and completing work.
Every interaction leads to a
completed outcome, not a handoff.
Intelligent agents working in coordination
The core of Pulse is a specialized swarm of AI agents working in synchronization. Task handoffs are intelligent, real-time, and seamless.
Built for total transparency and control
Pulse is engineered for environments where security, compliance, and control are non-negotiable.
All AI actions are explainable, traceable, and auditable — ensuring transparency across operations
From interaction and documents to completed outcomes
Pulse and IDA bring conversations, documents, decisions, workflows, and enterprise systems into one fully managed automation platform.
Pulse engages users across voice, chat, email, messaging, and web channels. IDA extracts meaningful data from scanned documents, forms, and photos. Agentic AI then interprets context, drives decisions, triggers approval flows, and executes sync or async actions across customer systems.
Every request, document, decision, and action is orchestrated end-to-end — with 24/7 monitoring, managed infrastructure, operational governance, and full process visibility
Always on.
Always executing.
The platform continuously monitors its own health and automatically recovers from failures — ensuring uninterrupted service delivery at global scale.
Designed for operational continuity
Enterprise operations are complex — exceptions are inevitable. Pulse handles them intelligently:
- Real-time exception detection
- AI-driven resolution workflows
- Automatic retries and diagnostics
- Escalation to human agents when required
This ensures operations continue smoothly even under unpredictable conditions.
Full visibility into every outcome
Pulse provides complete operational transparency across every interaction, decision, and workflow — with live SLA tracking and explainable AI decision streams.
Every decision, action, and outcome is visible and measurable — enabling true operational control
Analytics Overview
Call Counts
1,468
+670.6%
Call Duration
2m 10s
+73.6%
Call Latency
2,678ms
-3.3%
Contained %
99.2%
Stable
Transfer Rate
1.2%
Low
Active Nodes
14
Healthy
Volume Trend
Performance
Concurrency
Duration Distribution
Sentiment
Inbound vs Outbound
Disconnect Reason
Picked Up Rate
Success Rate
Transfer Rate
Voicemail Rate
Built around performance commitments
Pulse operates under strict service-level frameworks, moving beyond "best effort" to guaranteed operational outcomes.
This ensures consistent, enterprise-grade performance at global scale.
One platform. Every channel.
Pulse operates across all enterprise communication channels, unified into a single **Autonomous Execution Layer**.
All interactions flow through a unified brain, ensuring operational consistency across your entire footprint.
Built on Operational Experience. Designed for Enterprise AI
Pulse is built by **Unite** — leveraging over **30 years** of experience running large-scale service operations and BPO environments.
Pulse is not theoretical AI. It is operational AI, proven in the most complex enterprise environments.