AI-Supported Most Effective Customer Experience Transformation Project
We are deeply proud to be part of this partnership and to see the impact of the transformation we achieved together on customer experience being appreciated in this way.
As one of the world’s largest retail brands, LC Waikiki has been awarded first place by Sales Network in the category of “AI-Supported Most Effective Customer Experience Transformation Project.”
Thanks to this transformation implemented with the Unite Pulse autonomous AI agent platform, LC Waikiki has moved its customer experience operations to a next-generation AI-based model, achieving outstanding improvements in customer satisfaction scores and operational capabilities.
Sales Network is one of the most important organizations in Turkey in the fields of customer experience, sales transformation, retail, and commercial leadership. It is not just a “sales community”; it is a strong executive ecosystem that brings together customer experience, retail, digital commerce, AI transformation, human resources, leadership, customer operations, and technology. Therefore, receiving this award from such a prestigious organization carries special meaning for us.
This achievement is a strong indicator of LC Waikiki’s vision, passion, and determination to continuously raise standards in customer experience. At the same time, it reflects the manifesto of Unite Pulse: not only a platform delivering a superior voice AI experience, but also one designed to operate within the most complex corporate structures, providing end-to-end operational capability in CX, CRM, and Service Management processes through an autonomous digital agent platform.
We wish for our strong and mutually value-creating partnership with LC Waikiki to continue growing for many years, and we wholeheartedly congratulate the entire LC Waikiki team for this prestigious award and success.